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Frequently Asked Questions

Everything you need to know about FieldTrac. Can't find your answer? Chat with us.

General

General Questions

FieldTrac is workforce management software built for organizations that run on shifts. It handles scheduling, GPS tracking, time & attendance, incident reports, patrol tours, and includes a panic button for emergencies. Visit FieldTrac.ServiceProvider.pk to learn more.
Salons, schools, clinics, warehouses, and any organization with staff who need to verify location and attendance.
Yes. 14-day free trial with full features. No credit card required. Free onboarding support included.
Pricing & Billing

Pricing & Billing

We offer per-user/month and per-shift pricing plans. Contact support@geo-guard-pro.com or WhatsApp +92 317 3532894 for current pricing.
Yes. No lock-in contracts. Cancel from your account settings at any time. No early termination fees.
Yes. Annual plans receive a 15% discount compared to monthly billing.
No. Onboarding support is always free.
Features

Features

Yes. Staff can check in/out, scan checkpoints, and submit reports without internet. Data syncs automatically when signal returns.
No. We use mock location detection, facial recognition (optional), and QR/NFC checkpoint verification. Spoofing attempts are flagged and reported to supervisors automatically.
No. We use motion-triggered GPS - the app only checks location when the device is moving or at check-in. This extends battery life by up to 40% compared to always-on GPS apps.
Yes. Full drag-and-drop schedule editing works on any device – phone, tablet, or desktop.
Yes. In addition to scheduling, we offer territory heatmaps, client visit verification, and time-on-site tracking for sales forces.
An alert is sent to your supervisor immediately. If the supervisor does not acknowledge within 2 minutes, the alert escalates to your designated emergency contact or police API (if configured).
Security & Privacy

Security & Privacy

Never. FieldTrac only collects GPS data during active shifts or when a staff member manually checks in. The app does not track employees before/after shifts or during breaks.
GPS logs are retained for 12 months for incident evidence. Shift records and timesheets are kept for 7 years for payroll and legal compliance.
Absolutely not. We never sell personal data to third parties.
No. The facial recognition check-in creates a temporary template that is deleted immediately after verification. We do not store facial images or biometric data.
No. The system only records location when you are clocked in or using the panic button. Off-duty hours are never tracked.
Technical

Technical

iOS (14 or later) and Android (10 or later). Also accessible via web browser for managers and admins at FieldTrac.ServiceProvider.pk.
No. The mobile app works offline. The web dashboard requires internet.
Yes. We integrate with ADP, Gusto, QuickBooks, and offer API access for custom integrations.
One-click export to CSV, Excel, or PDF. Payroll integrations sync automatically.
Supervisors can force logout from the web dashboard. The staff member can log in from another device. All data is stored in the cloud - nothing is lost.
Support

Support

In-app live chat, email (support@geo-guard-pro.com), WhatsApp (+92 317 3532894), or phone.
Live chat: average 4 minutes. Email/WhatsApp: within 2 business hours. Phone: immediate during support hours.
Yes. Free onboarding support includes training for managers and staff. We also provide video tutorials and a knowledge base.

Still Have Questions?

Our team is happy to help - usually within minutes.